Policies
Privacy Policy
Last updated: September 10, 2026
At Rainforest Mobility, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through Stripe)
- Information about mobility equipment you're interested in or selling
- Communication preferences and correspondence with us
- Usage data and browsing behavior on our website
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about products, services, and inquiries
- Arrange equipment trials and deliveries
- Evaluate and purchase used equipment from sellers
- Improve our website and customer service
- Send promotional materials (only with your consent)
- Comply with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, delivery services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
Payment Security
All payment transactions are processed securely through Stripe. We do not store your complete credit card information on our servers. Stripe maintains PCI-DSS compliance to ensure the security of your payment data.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart
- Understand how you use our website
- Improve your browsing experience
You can control cookies through your browser settings, but disabling them may affect website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Object to processing of your personal information
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Phone: (778) 557-2645
- Email: operations@rainforestmobility.com
- Address: PO Box 416, Saanich BC V8M 1P0